CoVid-19 UIA Expansion

At Oakland County Michigan Works! Troy, customer and staff safety are our number one priority.

Effective Monday, March 16, to help slow the spread of CoVid-19 (Coronavirus), our center is postponing until further notice, all workshops, Career Assistance Program enrollment sessions, and other group activities.

As of Tuesday, March 17, Oakland County Michigan Works! Troy is open by APPOINTMENT ONLY. We are not taking WALK-INS at this time. If you do not have an appointment, please call 248-823-5101. Priority will be given to Unemployment Registrations, PATH participants, and RESEA appointments.

For current information please visit www.oakgov.com/advantageoakland/workforce.

If you are applying for Unemployment Benefits, we encourage you to apply online at www.michigan.gov/uia.

Register for Work

When a claim is filed for Unemployment Insurance Agency (UIA), the claimant must have a resume in the Pure Michigan Talent Connect (PMTC) website in order to receive compensation. If a job seeker needs assistance with this process, a one-stop staff member will provide the necessary help.

To register for work, claimants must enter a resume of their job experience and education into the PMTC Website. The resume can be entered at a one-stop office or from any Internet connection available to the claimant.  Regardless of where the resume is entered, all claimants must take their resume and report in-person at the one-stop location. The UIA advises claimants to complete a resume and report to an MWA location within five (5) business days of filing their claim. Claimants must update their resume and register for work each time a new claim is filed.

Claimants must go in person to a one-stop office where the staff will view the claimant’s online PMTC resume and verify to the UIA that the claimant has registered for work.  If a claimant enters his or her resume into the PMTC but fails to report in-person to the MWA, the Unemployment Insurance (UI) rules will not allow benefit payment, even though the claimant is registered for work.

To allow sufficient time for unemployment registration, all individuals should arrive at Troy Michigan Works! no later than 3:30 p.m.

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Are you going to school or training and collecting unemployment benefits?  To collect unemployment benefits, claimants are required to be available for and actively seeking full-time employment. The claimant can not refuse a job offer of suitable work due to their enrollment into school or training.  However, the law states that if a claimant is making satisfactory progress in an approved vocational training program, they can continue to receive their benefits even though they are not available or seeking work.

Contact us to schedule an appointment for a Waiver of UI Eligibility:
Claimants in training requesting a waiver need to schedule and attend a Waiver of UI Eligibility appointment.  During the appointment, Troy Michigan Works! will help claimants to complete the required waiver request forms.  Claimants are required to supply specific information regarding their training during the session.  Please review the Waiver of UI Eligibility Requirements and bring the required documentation on your appointment day to complete the Waiver of UI Eligibility forms.

Once the forms are complete, Troy Michigan Works! will forward your documents and request to the UIA.  UIA will issue a written determination to the claimant stating the waiver has been granted or it has been denied and why.   Instructions on how to certify bi-weekly to MARVIN while on a waiver will also be included.

Important !!!  UI Waiver Forms can be submitted no earlier than 2-3 weeks prior to when the school semester begins.

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Reemployment Services and Eligibility Assessment (RESEA)

RESEA provides for the early identification of those Unemployment Insurance claimants considered most likely to have an extended duration of unemployment or to exhaust their benefits before finding a job. Early intervention can help claimants find suitable employment before their unemployment insurance benefits are exhausted. RESEA focuses on claimants who will receive an unemployment insurance check within five weeks of filing. Claimants are selected by the Unemployment Insurance Agency.

Individuals selected for RESEA will receive a notification letter from UIA. The notification letter will include contact information for Michigan Works locations. The claimant must contact a local center to schedule a date and time to begin the process for RESEA requirements. If a claimant fails to report for the scheduled meeting, it may result in the loss of benefits. 

If you have been selected for RESEA and cannot attend your scheduled day and time, please contact UIA at 1-866-500-0017.

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Contact UIA

MARVIN: 1-866-638-3993

MARVIN is the UIA’s toll-free automated telephone system you call every other week to claim unemployment benefits.

Telephone Inquiries: 1-866-500-0017

If you have any questions, concerns, or issues in regards to your unemployment claim, you need to contact the UIA.  The phone number is available to speak with a representative weekdays from 8:00 a.m. to 6:00 p.m.

UIA FAX: 1-517-636-0427

Claimants can fax required documents to UIA such as Fact Finding Forms, Monthly Record of Work Search (UIA 1583), and any additional documents that need to be submitted.

Problem Resolution Office:

If you can not resolve your issues over the phone, you can go to the following Problem Resolution Offices on weekdays from 8:00 a.m.
to 4:00 p.m.:
Cadillac Place – 3024 West Grand Boulevard, Detroit, Michigan 48202 (in the lobby)
Mount Clemens Office - 21885 Dunham Road, Clinton Township, Michigan 48036

Unemployment Payments and Other Services Available Online: (Flyer)

To access unemployment benefit information, claimants can sign up for online services with UIA by registering at www.michigan.gov/uia. Click on “Online Services for Unemployed Workers” and register as a New User.  It takes a few days for the UIA to send a temporary password to access the information.

Once you register for Online Services, you are able to log on and view your benefit year beginning and end dates, weekly benefit amounts (gross), current payment methods, Regular weeks paid and weeks remaining. It also has a payment log with dates and details. You can certify with Marvin Online through this service.

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UIA Forms & Publications

Publications and Fact Sheets
Waiver of UI Eligibility Requirements

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A proud member of the American Job Center Network
Funded by the Oakland County Workforce Development Board and the Workforce Development Agency, State of Michigan
Division of the Troy School District * Equal Opportunity Employer/Program
Auxiliary aids and services available upon request to individuals with disabilities. TTY: 711